Lot’s of innovative projects get failed due to bad user experience. Be it big projects like ERP within an enterprise or a small website of a small shop. It’s the people who are going to use/view. If the end product, though having lot’s of capability, is not easy to use then sure the product is going to see the phase-out phase sooner.
New functionalities may increase the capability of the tool/portal but equally important is the user adoption. I’ll share one of my experience, out of many such instances.
There is a new news aggregator tool in market known as Feedpost. When I came across this, I was excited as it’s giving me options to quickly go through many magazines, current news in different topics, including business and economics. But when I signed up it sent invitation emails to all my mail contacts, automatically without asking me anything!! I was taken aback when some of my contacts complained about it. Even it sent reminders to my contacts too!! It was such a bad experience I couldn’t dare to use this tool. Recently I have sent one email to the founder of the tool explaining the issue. I hope they’ll fix this issue soon and no other new user get’s impacted in future!
There is another classic example – evolution of Windows and Macintosh compared to not so easy to use Unix/Linux.